Walked alone to the check-in counter at Toronto Airport and said to the attendant: "Good morning! Please check in on your flight to Winnipeg and send my luggage to Cancun!" Despite this request Somewhat surprised, the woman behind the counter politely replied, "Sorry, sir. I can check in on a flight to Winnipeg, but your luggage must be with you. I cannot send your luggage to Kan Kun. " The gentleman answered with a grin, "But you did it last time!"
I hope I can tell you that this is just an interesting story. But, unfortunately, it is based on real experience. My family includes myself, my husband and 3 children and recently travelled from Toronto to Winnipeg. Usually, it's easier for me to take a domestic flight-I don't need to cross national borders or clear customs. With strange flight delays or flight cancellations, things usually go well.
On the morning of the flight to Winnipeg, I checked my email and found that the flight was delayed for about an hour, no big deal. We have a lot of time to get to the airport.
Anyone who has travelled recently knows how much has changed in the past few years. Most of the process is now left to the "customer." I'm waiting for someone to tell me the day I have to fly the plane myself!
Anyway, I checked us online the night before and printed all my boarding passes. When we arrived at the airport, I used a self-service terminal to print out a luggage tag, and then stuck the tag to the luggage myself. Honestly, airport staff actually have nothing to do. We quickly passed the baggage drop line and handed all five bags to us. Later we boarded the plane and about 2 1/2 hours later we landed in Winnipeg. So far, so good.
Winnipeg has recently built a brand new high-tech airport. We set out to check our luggage, placing ourselves near where our luggage came off the turntable.
Our four bags appeared quickly. Then we wait. My son often took the opportunity to make fun of his little sister and said, "Your school bag went to Cancun!". We did think we were kidding, but when we saw flashing lights indicating that there was no more luggage to leave, we began to wonder what happened to the missing suitcase.
To make a long story short, we eventually filed a "missing suitcase" report and took out of the airport 4 of the 5 bags. My 10-year-old daughter was frustrated, but actually handled it well. I'm glad the missing suitcase belongs to her, not to my 17-year-old daughter or husband! It was not until that evening that we discovered that her suitcase had been sent to Cancun! We were told that it would fly to Toronto the next morning and then to Winnipeg. We can pick it up or arrange to send it to where we live.
In our conversation that day, I remembered the package sent from Toronto to my mom to Winnipeg, but eventually fell into Halifax in some way! The next day we did not receive a call. I followed up early in the morning and was told that the suitcase did not arrive in Toronto or Winnipeg. They didn't know where it was at the time … it wasn't until 6:30 pm the next day that we were told that the suitcase was finally in Halifax!
I'm sure it will be routed to Toronto the next day and then to Winnipeg. At this point, I don't know what to believe, but we all agree not to talk about any more distant travel destinations! Fortunately, the next day we did receive a call for our luggage at Winnipeg Airport. We have arranged to deliver it to the cabin where we live about 1-1 / 2 hours outside Winnipeg. We had suitcases that night.
This incident surprised me. How can such a thing happen in today's technology age?
There is no doubt that technology has improved our lives in many ways and has automated many routine processes. However, it still has its limitations. If humans are involved, so is human error. Even though my daughter's suitcase was clearly marked with an electronically generated luggage tag showing the airport code of Winnipeg, it was taken away and misplaced along the way.
Usually you hear people say "I'm just human. I make mistakes." That's why we still need to check our work. In a way, technology makes us careless. It gave us a false sense of security, and we forgot that we were just using tools.
A good example is the spell checker. The errors it can catch are limited.
I remember typing on an electric typewriter a few years ago. I'm very careful not to make mistakes because it means I have to delete and re-enter any mistakes. If I wipe too hard, it leaves holes or smudges on the paper-which means I have to retype the entire page. If there is copy paper in the middle [to be copied], the problem is even more complicated! We have come a long way in using computers and keyboards, but I will be the first to admit that I have become a sloppy typist and already rely heavily on the "Backspace" and "Delete" keys!
One thing I've learned over the years is to double-check the importance of my work. Whether it's detailed documentation or a short email, I'll habitually reread it a few times before sending it.
Technology makes it easy to relax and make mistakes. In the case of suitcases, errors lead to aggravation, inconvenience, and a waste of money and time. Fortunately, these errors are relatively small and have a temporary impact.
However, errors often lead to costly and sometimes devastating results.
Technology has its limitations. Please take a few more minutes and double check!